Refund policy

§6 Right of withdrawal of the customer as a consumer:
Right of withdrawal for consumers

Consumers have a right of withdrawal according to the following stipulations, whereby consumers each is a natural person who concludes a legal transaction for purposes that cannot be attributed to either their commercial or their self-employed professional activity:


Revocation instructions

Right of cancellation

You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period is fourteen days , from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must us
RabanoArt
printsvonrabano(at)gmail.com

by means of a clear statement by e-mail about your decision to revoke this contract. You can use the attached model cancellation form, which is not mandatory.

Consequences of cancellation

If you cancel this contract, we have you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is the earlier point in time.

You have to return the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract. return or hand over to us. The deadline is met if you send the goods back before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

Personalized posters (e.g. with a child's name) that were made and printed to order for the customer cannot be revoked.

End of cancellation policy